Support
We're Here to Help
Cloud9 provides direct support for developers, merchants, and integration teams. Reach the right person on the first call.
Developer & Integration Support
- API structure, integration paths, and technical guidance
- Sandbox access and testing assistance
- Terminal provisioning and device configuration
- OpenAPI documentation and SDK support
Phone: (888) 388-8773
Developer Portal: Developer Portal
Merchant & Account Support
- Gateway setup, onboarding, and merchant activation
- Processor routing and account configuration
- Billing, invoicing, and settlement questions
- Compliance and PCI-DSS guidance
Phone: (888) 388-8773
Email: support@c9pg.com
End-User Terminal Support
- Payment terminal troubleshooting
- Device replacement and configuration
- Transaction inquiries and receipt requests
Support: (813) 600-3225
Processor Status Monitoring
- Free real-time processor status service
- Transaction count and error rate tracking
- Latency monitoring across all processors
- Uptime alerts and historical reporting
